Course Description:

Conflicts inevitably arise in a workplace, and adept conflict resolution and collaboration skills are indispensable for successful leadership. This course provides a comprehensive journey through fundamental techniques and expert insights, empowering supervisors to excel in managing conflicts and promoting teamwork.

Who should take this course:

Supervisors, team leaders, and managers eager to elevate their conflict resolution skills and enhance collaboration in the workplace. If you are committed to fostering a harmonious work environment, building professional relationships, and excelling in negotiation scenarios, this course is tailored to meet your needs.

Course Objectives:

By the end of this course, learners will be able to:

Conflict Resolution:


Delivery Mode:

Self-Directed Online study via 24×7 access to individual learner account on user friendly LMS.


Accessible on laptop, desktop, and mobile devices using all browsers and Brightspace Pulse App (available in App Store and Google Play)


Minimum 80% score is required on the Final Assessment to receive Completion Certificate.


A digital Certificate of Completion is generated and stored within the LMS platform. PDF version is available to download and print.

Duration: Approximately 60 minutes

Prerequisites: There are no specific prerequisites for this course.